🌿 Fresh. Local. Quality You Can Taste.
🎉 Now booking private events — Limited dates available in 2026!
📞 (833) 623-8537 ✉️ general@underthemarkettent.com
🌿 Fresh. Local. Quality You Can Taste.
🎉 Now booking private events — Limited dates available in 2026!
📞 (833) 623-8537 ✉️ general@underthemarkettent.com
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UNDER THE TENT – FARMER MAMA DUKES
Tallahassee, FL | Private Event Catering
CANCELLATION POLICY
Effective Date: January 1, 2025 | All bookings subject to these terms
Under the Tent – Farmer Mama Dukes provides fresh, perishable food and beverage services for private events in Tallahassee, FL. Because all of our products — fruit cups, handcrafted lemonade, and fresh produce — are prepared specifically for your event using fresh ingredients, we operate under a strict but fair all-sales-final policy.
Once a booking is confirmed and a deposit is received, we immediately begin planning, sourcing ingredients, and reserving your date. These costs cannot be recovered, which is why our fees are non-refundable.
| Note: We are a small, family-run local business. This policy exists because fresh food has a cost that cannot be undone. We appreciate your understanding and always aim to work with our clients whenever possible. |
To ensure we can properly source, prepare, and deliver the highest quality fresh products for your event, we require a minimum of 30 days advance notice for all bookings.
| Booking Timing | Status | Fee |
| 30+ days before event | Standard booking — no issues | No extra fee |
| Less than 30 days | Late booking — subject to availability and approval | Late fee applies |
| Late bookings are not guaranteed. If you inquire with less than 30 days before your event, a late booking fee will be added to your quote. The fee amount will be communicated before you commit. |
All bookings follow a two-payment structure:
| Payment | When It’s Due | Amount |
| Deposit | Due at the time of booking — upon signing your contract | As stated in your quote |
| Remaining Balance | Due 1 week after booking is confirmed | Total minus deposit |
| All payments are processed exclusively through our secure payment link, which is sent to you after booking approval. We do not accept payment through any other platform. |
| Failure to pay the remaining balance within 1 week of booking may result in cancellation. You will receive one written reminder before any action is taken. |
Because all of our services involve fresh, perishable food and ingredients sourced and prepared specifically for your event, ALL PAYMENTS — including deposits and remaining balances — are non-refundable.
This applies regardless of the reason for cancellation, including but not limited to:
| Fresh fruit, produce, and handcrafted beverages cannot be resold, repurposed, or returned once sourced and prepared for your specific event. Every dollar paid goes directly toward your order — ingredients, preparation time, equipment, and logistics. |
We hold ourselves to the highest standard. If a problem originates on our end, we will make it right. The following resolutions will be offered:
| Situation | Our Resolution |
| Provider emergency — unable to fulfill booking | Full refund OR complimentary reschedule — your choice |
| Services do not meet the contracted agreement | Reschedule at no charge OR 50% refund if full balance was paid |
| Significant quality issue on event day | Reschedule OR 50% refund if full balance was paid |
| Cancellation due to government-declared emergency | Full refund of all payments OR complimentary reschedule |
| 50% refund eligibility: A half refund is only available if the full contract balance has been paid AND the issue is caused by Under the Tent. Deposit-only payments are not eligible for a refund under any client-initiated cancellation. |
While all fees are non-refundable, we are always willing to discuss rescheduling as an alternative, subject to our availability.
All cancellation and reschedule requests MUST be submitted in writing. Verbal requests are not accepted as official notice.
If you have questions about this policy or need to discuss your specific situation, please reach out directly.
| We are a small, family-run local business and we treat every client like family. If you are facing a difficult situation, please talk to us before assuming the worst. We will always do our best to find a fair solution for both parties. |
Under the Tent LLC | Tallahassee, FL | [YOUR EMAIL] | [YOUR PHONE]
© 2025 Under the Tent LLC. All rights reserved.
UNDER THE TENT – FARMER MAMA DUKES
Tallahassee, FL | Private Event Catering
FREQUENTLY ASKED QUESTIONS
These are the most common questions we receive. If your question is not answered here, please fill out our inquiry form and we will respond within 24 hours. |
BOOKING & AVAILABILITY
Q1: How far in advance do I need to book?
We require a minimum of 30 days advance notice for all bookings. This gives us enough time to source fresh ingredients and prepare everything to our quality standard. If your event is less than 30 days away, a late booking fee will apply.
Q2: How do I book Under the Tent for my event?
Fill out our event inquiry form with all of your event details. We will review your request and send you a custom quote within 24 hours. Once you approve the quote, we send your contract and payment link. Your date is officially secured once your deposit and signed contract are received.
Q3: How will I know my date is officially booked?
You will receive a booking confirmation email as soon as your deposit is received and your signed contract is on file. Until both are submitted, your date is not reserved — we book on a first-come, first-served basis.
Q4: Do you serve areas outside of Tallahassee?
We are based in Tallahassee, FL and primarily serve the surrounding area. Travel fees may apply for events outside of Tallahassee. Include your full venue address on the inquiry form and we will let you know if a travel fee applies.
Q5: Can I make changes to my order after booking?
Yes, but all changes must be requested in writing as early as possible. Changes to guest count, service type, or setup details may affect your final quote. We cannot guarantee changes requested within 7 days of your event.
Q6: What events do you cater?
We serve birthday parties, baby showers, bridal showers, weddings, graduation parties, quinceañeras, corporate events, church events, school events, holiday parties, pop-ups, and more.
PAYMENT & PRICING
Q7: How do I pay for my booking?
All payments are processed exclusively through our secure payment link — we send it to you after reviewing and approving your inquiry. We do not accept payment through Venmo, Cash App, Zelle, or any other platform. Only the link we provide is the approved payment method.
Q8: When is my deposit due?
Your deposit is due at the time of booking — when you sign your contract. The deposit amount will be clearly listed in your custom quote before you commit. Your date is not reserved until the deposit is paid.
Q9: When is the remaining balance due?
Your remaining balance is due one week after your booking is confirmed. You will receive a reminder email with your secure payment link. Failure to pay by the due date may result in cancellation of your booking.
Q10: Are there any extra fees I should know about?
If you book with less than 30 days notice, a late booking fee applies. A travel fee may also apply for events outside Tallahassee. All fees are clearly stated in your custom quote before you agree to anything — no surprise charges ever.
Q11: Do you offer payment plans?
Our standard structure is a deposit at booking and the remaining balance due one week later. We do not currently offer extended payment plans beyond this schedule.
OUR SERVICES
Q12: What services do you offer?
We offer four services: Fruit cups (fresh seasonal fruit in small, large, or party tray sizes with custom toppings), Handcrafted lemonade (classic, strawberry, mango, watermelon, and more), the Full package (both services together with themed table setup), and a Produce stand (fresh whole fruits and vegetables for events and pop-ups).
Q13: Can I get both fruit cups and lemonade?
Absolutely! Our full package includes both fruit cups and lemonade, fully coordinated with your event theme and colors. It is our most popular option for private events.
Q14: Do you do full table setup with decorations?
Yes! When you select the full table setup with props option on the inquiry form, we set up a beautifully decorated display that matches your event theme, color scheme, and aesthetic. Just tell us your theme and colors and we will handle everything.
Q15: Can you stay and serve guests during the event?
Yes — you can choose between self-serve (we set up and leave items for guests to help themselves) or full onsite server (we stay for the entire event and personally serve every guest). Select your preference on the inquiry form.
Q16: Do you handle setup and takedown?
Yes! Both setup and takedown can be included in your booking. You select these options on the inquiry form. We arrive at the agreed time before your event, get everything ready, and break it all down at the end.
Q17: Can you accommodate food allergies?
Yes — the inquiry form has a dedicated section for dietary restrictions, allergies, and items to exclude. Please be as specific as possible so we can keep your guests safe. We take allergies seriously.
Q18: What toppings do you offer for fruit cups?
We offer Tajín, Chamoy, chili lime, honey drizzle, and more. Include your topping preferences on the inquiry form and we will take care of it. Toppings can be added on top or served on the side.
Q19: What is the produce stand service?
Our produce stand offers fresh whole fruits and vegetables for events like farmers markets, community pop-ups, corporate gatherings, and private parties. Select the produce items on the inquiry form and we will bring a fresh, beautiful display to your event.
CANCELLATION & POLICIES
Q20: Are your fees refundable if I cancel?
All fees are non-refundable. Because we work with fresh, perishable ingredients sourced and prepared specifically for your event, we cannot recover those costs once a booking is confirmed. This applies to both the deposit and remaining balance, regardless of the reason for cancellation.
Q21: Can I reschedule my event?
Yes — rescheduling is allowed one time per booking with at least 14 days advance notice. Your deposit transfers to the new date and does not need to be repaid. The new date must be rebooked within 90 days of the original. A second reschedule is treated as a cancellation.
Q22: What if something goes wrong on your end?
If an issue is caused by us — a provider emergency, quality problem, or failure to deliver as contracted — we will offer a complimentary reschedule or a 50% refund if the full balance was paid. If we must cancel entirely, a full refund of all payments will be issued within 5 business days.
Q23: What if weather affects my outdoor event?
Weather-related cancellations on the client side are subject to our standard non-refundable policy. However, in the case of a government-declared emergency, we will offer a full refund or complimentary reschedule.
Q24: How do I submit a cancellation or reschedule request?
All requests must be submitted in writing via email to [YOUR EMAIL]. Include your full name, event date, and event type. Verbal requests are not accepted as official notice. We will confirm receipt within 24 hours.
EVENT DAY
Q25: What time will you arrive to set up?
Your setup arrival time is agreed upon during the booking process and clearly listed on your contract. We will also confirm it in the day-before reminder email sent the evening before your event. Please ensure the setup area and venue access are ready at that time.
Q26: What does the client need to provide on event day?
On the inquiry form you will tell us what your venue provides — a table, power access, or water access. If none of those are available, we bring everything we need. Just make sure the setup area is cleared and accessible when we arrive.
Q27: How do I contact you on event day?
Your day-before reminder email will include our direct phone number for event-day communication. We check messages every morning before events. For anything urgent, a call or text is the fastest way to reach us.
Q28: Will you clean up after the event?
If you selected takedown by provider on the inquiry form, yes — we break down and clean up our entire setup at the end of your event. If you opted to handle takedown yourself, we will make sure everything is organized and easy to manage before we leave.
Q29: What if my guest count changes before the event?
Contact us at least one week before the event. A significant increase may require a quote adjustment. We cannot guarantee additional quantities with less than 7 days notice — communicate early!
Still have a question? Fill out our inquiry form and we will respond within 24 hours.
Under the Tent LLC | Tallahassee, FL | [YOUR EMAIL] | [YOUR PHONE]
© 2025 Under the Tent LLC. All rights reserved.
Effective Date: May 5, 2026 | Last Updated: May 5, 2026
Under the Tent LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our Site, place an order, engage our catering services, subscribe to communications, or otherwise interact with us.
You may voluntarily provide information when you:
This includes: name, email address, phone number, billing and shipping address, event details, and payment information (processed by third-party payment processors).
When you visit our Site, we may automatically collect: IP address, browser and device type, pages viewed, time on page, and usage metrics. We may use cookies and similar tracking technologies to gather this data.
We may share your information with:
We do NOT sell personal data to third parties.
We use cookies to remember your preferences, enable site functionality, analyze usage, and deliver relevant content. You can control cookies through your browser settings; disabling cookies may limit some features.
Note: Certain data may be retained as required by law or for legitimate business purposes.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn such information has been collected, we will delete it promptly.
Our Site may link to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their policies before sharing any personal information.
We may update this policy periodically. When we do, we will revise the Effective Date above. Continued use of the Site after changes constitutes acceptance of the updated policy.
📧 Email: general@underthemarkettent.com
📞 Phone: (833) 623-8537
Because Under the Tent LLC operates through in-person markets, events, and catering engagements, all deliveries and service fulfillment are coordinated directly with customers.
Fresh products including lemonade, fruit cups, and cut/whole produce are perishable and must be:
We are not responsible for failed or delayed deliveries resulting from incorrect venue addresses, incomplete contact details, or last-minute booking changes.
Due to the perishable nature of our products, all sales are generally final. We stand behind our quality and will work with you if something goes wrong.
We do not accept returns on:
If you are not satisfied, please contact us within 24 hours of delivery or service. Refunds or replacements may be issued when:
Claims must include your order or booking reference and, where possible, photos of the product and packaging.
Contact us immediately at general@underthemarkettent.com with your order details and photos. We will arrange a replacement or issue a refund at no cost to you.
The information provided on this website and through our services is for general informational purposes only and does not constitute medical or nutritional advice. Statements regarding our products have not been evaluated by the Food and Drug Administration. Under the Tent LLC products are not intended to diagnose, treat, cure, or prevent any disease.
Our fresh-squeezed lemonade is made with simple, natural ingredients (lemons, water, and natural sweeteners) and is prepared fresh at the time of service.
Individual results from dietary choices vary. We do not guarantee specific health, nutritional, or wellness outcomes from the use of our products.
By using this website or engaging our services, you acknowledge and agree that Under the Tent LLC shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or reliance on information provided on this Site. All products and services are used at the customer’s own discretion and risk.
We are not liable for service delays or limitations caused by circumstances beyond our control, including but not limited to weather, venue restrictions, road closures, or equipment failure.
Always consult a qualified healthcare professional before making significant dietary changes, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
Effective Date: May 5, 2026
Under the Tent LLC is committed to ensuring digital and physical accessibility for all customers, including individuals with disabilities. We strive to provide an inclusive and welcoming experience at every touchpoint—online and in person.
At markets, events, and catering engagements, we are committed to:
Some areas of our website may include third-party tools (e.g., payment processors, booking forms). We do not control these services and cannot guarantee their full accessibility compliance.
If you experience difficulty accessing any part of our website or services, please contact us:
📧 Email: general@underthemarkettent.com
📞 Phone: (833) 623-8537
When reaching out, please include a description of the issue, the page or feature you were trying to access, and your preferred method of contact. We will make reasonable efforts to accommodate your needs.
If any content or service is not fully accessible, we will provide alternative means upon request, including:
We may update this Accessibility Policy as needed to reflect improvements or changes in accessibility standards.
Under the Tent LLC
general@underthemarkettent.com | (833) 623-8537
www.underthemarkettent.com
Effective Date: May 5, 2026.
Welcome to Under the Tent LLC (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website www.underthemarkettent.com (the “Site”) and your engagement with our in-person services, including fresh produce sales, fruit cups, fresh-squeezed lemonade, catering, and event-based vending. By accessing the Site or engaging our services, you agree to be bound by these Terms.
Under the Tent LLC provides the following services, all subject to availability and may change without notice:
You must be at least 18 years old to purchase from our store or engage our catering services. By placing an order or booking, you confirm that you meet this requirement.
Under the Tent LLC takes food safety seriously. All products are prepared in accordance with applicable Florida state and local regulations.
Under the Tent LLC shall not be liable for:
All branding, logos, content, and materials on the Site are the property of Under the Tent LLC and may not be reproduced, distributed, or used without our express written permission.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
We reserve the right to update these Terms at any time. Changes take effect when posted on the Site. Continued use of the Site or our services constitutes acceptance of the updated Terms.
